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	Communication Skills for EEO Counselors

		EEO Counselors must often work in an emotionally charged setting. Complainants can be nervous and emotional and management officials sometimes feel defensive or maybe even angry about being accused of discriminating. In this Guide, we provide tips on both verbal and nonverbal communication skills that help the EEO Counselor create an optimal environment for information gathering and informal resolution. Click here to download the order form.





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